Return & Cancellations
Ethenika.com aspires to ensure that our customer is completely happy and we endeavor to provide the best to you . In order to deliver you the correct and right product , our team of experts do a rigorous check in terms of the fabric's impeccable quality, it's color, it's quantity as per the order number and code before it's ready for dispatch. Our terms of Returns/Exchange and Refund Policy are as follows :-
* Only Damage/wrong Goods will be returned with Proper Parcel Opening Video Else NO RETURN POLICY
* Return request needs to be placed within 24 hours post delivery thru RETURN ORDER Link
* Orders Once Shipped wil be non cancellable .
* For Change of Product Variant Please follow below instructions
We urge you to Select size as per your fitting in case of Size exchange, Exchange fees of 99/- will be levied to compensate the return and shipping cost.
You may change your order if it is not yet processed. To do so, please get in touch with us at care@ethenika.com with your order number and your request.
Orders Are Not Cancellable once processed.
All our products undergo quality checks before delivery, still you find that the product is damaged, kindly email us the picture/s of the product within 48 hours from the order receipt. Once we confirm the order damage, we will reprint your order and will deliver it to you. For international orders, you do not have to return the fabric. For domestic orders we’ll arrange the pick up once we confirm it.
Return policy is not applicable for fabric book, test fabric, upload your design, template, sale goods and fabric orders measuring 2 meters or below.
Return policy is not applicable for orders above 12 meters of single design. If the product is damaged, kindly send us pictures of the product within 48 hours from the order receipt. Once we confirm the order damage, we will reprint your order and will deliver it to you.
Please note that 1 unit=0.5 meters of Fabric and not 1 meter.
The product(s) may be returned within 3 days from the date of receipt only if you consider them to not be in the quantity you ordered, if the product is damaged, has a major defect or is different from what you ordered.
We quality control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 48 hours of receiving your order with pictures at care@ethenika.com and we will take care of the rest.
In case you receive a different product from what you ordered, we will exchange the product free of cost and will send the original product ordered. But please note, it has to be intimated to us via email on care@ethenika.com immediately or within 48 hours on receipt of the product. Hence, we urge you to check the product received immediately upon receipt.
If your order contains products sold in OFFERS or SALE, we would not accept any returns / exchange / replacement request. SALE products are final sale only unless the product is defected/damaged or the product is not what you ordered for.
The product should be unwashed, unused, unstitched and in an undamaged condition.
Do not cut the fabric. The fabric must be in the original cut length. If it’s cut it cannot be returned. The fabrics are marked on both ends.
We have a free reverse pickup service. We will arrange for a representative of the courier company to pick up the product from you in 3-5 working days for domestic orders only (India). Please keep the parcel ready and packaged as you have received it and enclose a copy of the bill or a paper with your order number. In case your pin code is not serviceable by our team, you will need to courier the product back to us at your own cost and we will refund it along with your refund.
If you cancel the order any amount paid shall be credited back into the requested bank account. If you had selected COD at the time of placing the order, there is no amount to be refunded as you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking or Wallet you will receive a refund into the source account within 20-25 working days from the time of order cancellation.
Shipping charges will be deducted from the amount and the remaining amount will be credited if the order is returned by you.
If the coupon code is applied and the order is returned then the discount will be deducted from the amount and the remaining amount will be refunded.
In case of multiple orders, a single product is returned and coupon code is applied, then the discount will be deducted and the remaining amount will be refunded.
Custom printed fabrics (customer’s choice) cannot be returned, exchanged, or refunded.
If you return the product the amount paid for prepaid orders, a credit will automatically be applied to your original method of payment. For COD orders you will receive online bank transfer for the refundable amount.
It will take approximately 15 - 25 working days for you to receive a replacement product or a refund after we receive the product.
All embroidery product are non-returnable, thus no refund in this case
NOTE: We may be subject to induce gift vouchers and other beneficial offers in place of refund. It depends on the overall scenario and situation. The decisions will fall under Ethenika management to implement the same.
DISCLAIMER FOR COLOR & DESCRIPTION
The details of the product (for instance weight, color, size, etc.) quoted with the product displays are only the approximate values. Slight variation on the actual color is possible from how it appears on the website. We assure you regarding the quality of our products.
Ethenika Holds Full rights to reject any Return/cancellations if doesnt comply with our policy.