Terms of Service

These Terms and Conditions (“Terms”) govern your use of this website and the agreement between you (“you”, “your”) and Ethenika (“we”, “us”, “our”, “the Vendor”) in relation to the goods and services offered through this website. Please read these Terms and our Privacy Policy carefully before placing an order. By using this website or placing an order, you agree to be bound by these Terms. We may amend these Terms from time to time, so please review them before each purchase.

Ethenika is operated by Ethenika Merchandise Pvt. Ltd., with its registered office at 1st Floor, Sunny Business Park, Sunny Enclave, Sector 125, Mohali, Punjab – 140301, India. Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.

Permitted Use

You may visit, view and retain a copy of pages of this website for your own personal use only. You may not duplicate, download, publish, modify, distribute or otherwise exploit any content on this website — including text, images, graphics, videos, logos and design — for any commercial purpose without our express written permission.

Prohibited Use

You may not use this website or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any applicable laws or regulations; to infringe our or others’ intellectual property rights; to harass, abuse, defame, intimidate or discriminate against any person; to submit false or misleading information; to upload viruses or malicious code; to collect or track others’ personal information; to spam, phish or scrape; or to interfere with the security features of the website. We reserve the right to terminate your use of the website for violating any of these prohibitions.

Use of the Website

By placing an order, you confirm that you will use the website only to make genuine enquiries or orders, that you will not place any false or fraudulent orders, and that you will provide accurate and complete contact details. We may use these details to contact you about your order. By placing an order, you also warrant that you are at least 18 years old and legally capable of entering into binding contracts. If you are a minor, you may use the website only under the supervision of a parent or legal guardian.

Your Account

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for all activities under your account. We reserve the right to refuse service, terminate accounts, remove content or cancel orders at our discretion.

How a Contract Is Formed

The information on this website is an invitation to treat and not an offer for sale. No contract exists between you and us until your order has been accepted by us. After you place an order, you will receive an email acknowledging receipt of your order (“Confirmation”). The contract is formed only when we send you an email confirming that the product has been dispatched (“Shipment Confirmation”). We reserve the right to verify the authenticity of any order by phone or email and to cancel orders where verification fails or there is no response.

Availability of Products

All orders are subject to availability. If a product is unavailable or out of stock, we may offer you a substitute of equal or higher quality and value, or refund any amount you have paid if you do not wish to accept the substitute.

Product Properties & Description

Subtle variations in colour, texture and finish are intrinsic to handcrafted fabrics and are not defects. An irregular weave, print or design is a natural characteristic of handmade products. We have made every effort to display product colours as accurately as possible; however, actual colours may vary depending on your screen. Please follow the fabric-care details provided in each product description. We try to keep all product information accurate, but in case of any error, your sole remedy is to return the product in unused condition with original tags, in line with our Refund Policy.

Intellectual Property

All content published on this website — including images, text, graphics, logos and software — is the property of Ethenika or its content suppliers and is protected by applicable copyright and trademark laws. The Ethenika name and trademarks may not be used in connection with any product or service that is not ours, or in any manner that may cause confusion or that disparages Ethenika.

Modifications & Pricing

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without notice, and we shall not be liable for any such modification, price change or discontinuance.

Returns & Refunds

Purchases are subject to our Refund Policy and Return & Cancellations policy. Please review them before placing an order.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Contact Information

Questions about these Terms may be sent to us at:

Ethenika Merchandise Pvt. Ltd.
1st Floor, Sunny Business Park, Sunny Enclave, Sector 125, Mohali, Punjab – 140301, India
Email: help@ethenika.com
Phone: +91 9403892014